Happy Tuesday, blog reader! Today we’re going to talk about your copier service contract.
WHAT IS A SERVICE CONTRACT?: A service contract, or service agreement, is something that you sign when obtaining a copier or printer from CopyLady. This contract defines how long you must have the equipment, how many prints (Color and B&W) you are given each month, and how much you are charged per print after that allowance is used up. The contract also covers the types of supplies and services that are covered. In most cases, the contract is separate from the equipment leasing agreement. But what exactly DOES the contract mean to you? Well, we’re going to discuss that! We won’t dive into the specifics of the contracts, so we will just talk about what is, and is NOT covered.
WHAT IS COVERED?: This is a fantastic question! We’ll cover that now:
* SUPPLIES: Toner and Ink are generally provided as part of your contract. Extras, such as staples are purchased from CopyLady separately. (One cartridge comes pre-loaded to your copier’s finisher) Please note: Toners and inks are 100% end user replaceable. You do not need a service technician to come change a toner or ink.
* SERVICE: Basic service, such as clearing jams, resolving quality issues, and other equipment problems that occur, but not ALL issues are covered. See the next section to know what is NOT covered. Replacement parts that are needed are also covered UNLESS the issue was caused by abuse or neglect of the equipment. Normal wear and tear is covered.
WHAT IS NOT COVERED?: We’ll definitely want to dig into this just a bit:
* SUPPLIES: Paper is not provided as part of your contract. You are required to provide this. Extras, such as staples for the finishing unit, are purchased from CopyLady separately. When your equipment is delivered, a staple pack is included and pre-loaded into your finisher. (IF you opted for finishing capabilities)
* SERVICE: There’s many things that are not covered by your contract, such as:
+ NETWORKING: Networking of your copier is generally provided on the day of delivery, and up to 14 days after if needed. If you need to have your equipment reconnected to the network, or have additional workstations set up after that period, this becomes a chargeable call. CopyLady does provide self-help guides to help get you up and running much faster.
+ ABUSE: Issues or damage caused by abuse of the equipment is NOT covered under your contract. If the problem you called in is found to have been caused by abuse or neglect (Such as broken parts found to have been caused by misuse or other malicious intentions), you will be charged for the damaged components, and possibly for the call itself. This is at the discretion of CopyLady. For example: Damage caused by the use of an inappropriate type of paper is NOT covered, and you would be billed for the replacement parts.
While this is a short post, it should cover the ins and outs of your contract’s coverage.