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Help Desk

CopyLady clients receive:

  • Live person answering the phone – EVERY TIME
  • Immediate call back on emergency calls
  • 2-hour Service Guarantee response time
  • Replacement Guarantee for equipment not performing to manufacturers specifications
  • Web Portal for Account Management and Help Desk support
  • Remote Maintenance and System support
  • Online reporting for multiple-unit/ location clients
  • Certified factory-trained technicians to assist with any equipment supply items (even non-CopyLady equipment)
  • 24/7 support options available

Remote & On-site Support
CopyLady offers remote Help Desk Networking Support Services and the fastest On-site Service support in the Southwest Florida area for all your equipment and document technology needs.

Service & Supply Agreements
Through available Service & Supply Agreements, CopyLady provides maintenance calls and on-site service, including parts, supplies, labor, toners, developers, and drums. A CopyLady Service & Supply Agreement also ensures your equipment will continue operating, at a level consistent with the manufacturer’s specifications.

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