Depending on your past experiences, the term can give you chills or bring a smile to your face. Regardless of your past experience, the future looks bright! The customer is an integral portion of your businesses success and future. Meeting sale quotas pushes your business forward but you can’t forget about the customer experience.
Who says that you can’t both gain something throughout customer service interactions. Discover how to keep the conversation going and keep customers smiling!
The Customer Service Experience
Look, it doesn’t have to be painful and, more importantly, it shouldn’t be! If it feels like a struggle then it’s time to work on your process.
- Be Transparent
Did you know that 70% of customers expect companies to have features on their website like FAQs, easily accessible contact information, and blogs. You don’t have to have all of these features but it’s a good idea if you’d like customers to click and scroll! Over 80% of purchasing initiative starts online. Don’t hide who you are, let your customers see!
- Be Engaging
Whether or not you agree with it, social media cannot be ignored. Especially not when 72% of customers tweet when they have a complaint, 53% expect a response within an hour, and 71% are more likely to recommend a brand after getting a response.
- Be Supportive
Once you’ve established trust with your customer, you can actually let them lead! Have a customer support option on your website or business portal. This allows your customer easy access when there’s an issue, concern, or question, and gives you some extra time!
“Customer service is a voluntary act that demonstrates a genuine desire to satisfy, if not delight, a customer.”
Steve Curtin, author of “Delight Your Customers”
When you make the customer experience a joy, you’re making everything easier for both you and the person you’re serving. Every interaction has the opportunity to be a great one.
Committing to the Customer Service Experience
Our team is dedicated to providing customer service that’s never a chore! Our customers have always been our #1 priority. Whether you’re a new customer that’s looking to cut costs in the office, or an existing customer that needs service or some extra new features, we’re here to help!
“Customer service represents the heart of a brand in the hearts of its customers.”
Kate Nasser, The People-Skills Coach